🤝 Warranty Policy

Customer Service & Warranty Policy at softbeds.co.uk

At ZachteBeddengoed.nl customer satisfaction is our top priority, which is why we strive for excellent customer service and offer a solid warranty policy.

Do you have a question, comment or complaint? We encourage you to contact us. Our dedicated team is ready to address any concerns and ensure that you are satisfied with our service.

In the unlikely event that something goes wrong, please follow the procedure below to submit your complaint. We will respond as quickly as possible to resolve the issue and ensure that you are completely satisfied.

Contact us via:
- E-mail: info@zachtstromengoed.nl
- Phone: 0612198441

Your feedback is valuable to us and helps us to continuously improve our service. At ZachteBeddengoed.nl we strive to provide every customer with an optimal experience.

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Our carefully selected zipper is known as the ideal choice for bedding made of this material. This zipper guarantees smooth operation without any problems with possible hairs from the fabric that can get in. To make optimal use of this zipper, we recommend holding the slider between your thumb and index finger to open and close the zipper.

It is important not to pull the zipper on both sides of the duvet cover at the same time, because the slider can come loose. If this happens, you can easily put the slider back on the zipper. To do this, make a little space in the slider and slide the zipper back in between, so that the zipper functions properly again.

Should you nevertheless notice an imperfection or a non-working zipper, we kindly request that you report this within 48 hours of receiving the order. We will then take immediate action to solve the problem for you.
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