π¦ Returns & Exchanges
Returns policy at Zachtbeddengoed.nl
Not satisfied with your purchase? No problem! At Zachtbeddengoed.nl we offer an easy return process. You have the right to cancel and return your order within 14 days of receipt without giving any reason. When using the right of withdrawal, you will receive the full order amount back.
Please note that return costs are β¬6.00 ββfrom the Netherlands and β¬7.00 from Belgium and Germany. To arrange your return, you can reach us at info@zachtbeddengoed.nl. As soon as we have received your return in its original condition and packaging, we will refund the amount due within 14 days.
Please note: any loss in value due to damage or unnecessary manipulation may be charged. Please ensure you treat the product with care and pack it well. The return label you receive is valid for 14 days, so please ensure you send your return within this period.
Did you accidentally enter an incorrect shipping address? Please contact us as soon as possible so we can adjust the order. At Zachtbeddengoed.nl we strive for a smooth shopping experience for all our customers!
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Of course, we also offer the possibility of exchange. If you want to receive another product, simply follow the return procedure as described above. After returning your item, you can place a new order. Please note that any delivery costs will be recalculated.
Do you have any questions? Please feel free to contact us. We are always here to help you with returns.
At ZachtBeddengoed.nl we strive for a smooth and efficient delivery of your orders. We offer the possibility to collect your package at a pickup point of your choice for your convenience. However, it is important to know that if an order is not collected from the pickup point within 7 days, it will automatically be returned to us.
Returning packages involves costs, and therefore these costs will be charged to the customer. We want to be transparent about this policy, because we believe in honest communication with our customers. It is important to pick up your order on time to avoid extra costs.
We understand that there may be situations in which it is not possible to collect your order within the set period. In that case, we invite you to contact us. Together we will look at possible solutions to ensure that you still receive your order, without additional costs.
At ZachtBeddengoed.nl we strive for excellent customer service and satisfaction. If you have any questions about our policy regarding order pickup, please do not hesitate to contact us. We are happy to help you.